PointClickCare POC is PointClickCare’s Point of Care solution, designed to help care staff document resident care and access relevant information at or near the point of service. If you’re looking for the PointClickCare POC login, you can start with the official POC login portal. If you’re unsure which login applies to your facility, the official PointClickCare customer login page provides additional entry points.
Whether you’re a Certified Nursing Assistant (CNA), another authorized care professional, or a facility administrator, understanding the correct portal and basic workflow can save time. This guide explains how to access PointClickCare POC, troubleshoot common login problems, understand its charting purpose, and find official support without compromising account security.
PointClickCare POC Login
Use the official PointClickCare POC portal to access the application when your facility uses that login route.
Official POC login: https://www19.pointclickcare.com/poc/userLogin.xhtml
The login interface displays fields for an organization code, username, and password. It also presents alternative input methods, depending on the login configuration. Your facility determines which access method and credentials you should use.
If the POC link doesn’t work for your account, visit the PointClickCare customer login page or contact your facility’s designated administrator.
Security reminder: Never share your password or enter your credentials into an unofficial website. If you’re unsure whether a login page is legitimate, navigate to it through the official PointClickCare website.
What Is PointClickCare POC?
POC stands for Point of Care. PointClickCare POC is a software component used in care environments to support documentation and access to relevant resident information where care is delivered.
PointClickCare describes its POC solution as supporting the documentation of activities of daily living (ADLs) and other resident information through mobile devices, kiosks, and desktop workflows. Its broader electronic health record (EHR) platform connects documentation with other clinical functions. The precise features available depend on the facility’s configuration and subscription.
Who Uses PointClickCare POC?
Authorized care staff may use POC to complete assigned documentation and record relevant observations. Depending on the organization and the user’s permissions, other clinical staff and managers may interact with information collected through the system.
For CNAs, point-of-care documentation commonly relates to assigned care activities, such as personal hygiene, mobility assistance, meal intake, and other ADLs. The exact task list and required fields depend on the facility’s policies and software setup.
Why Is Point-of-Care Documentation Important?
Documenting care close to the time it occurs helps create a more timely record of services provided. Accurate records also support communication between shifts and help authorized staff review resident care.
Electronic documentation does not guarantee accuracy by itself. Staff must select the correct resident, record what actually happened, and follow their organization’s documentation and reporting procedures.
How to Log In to PointClickCare POC
The exact workflow can vary by facility, but these steps provide a practical starting point.
Step 1: Open the Correct Login Page
Use your facility’s approved PointClickCare POC link. If you have been given a specific portal or bookmarked login page by your employer, follow its instructions.
Avoid relying on an old link from an unverified website. A facility may have its own access configuration.
Step 2: Enter Your Organization Code
If the login page asks for an organization code, enter the code provided by your facility or administrator.
If you don’t know the code, ask your supervisor or designated system administrator. Do not guess repeatedly or use a code from another organization.
Step 3: Enter Your Username and Password
Use the credentials assigned to your account. Pay attention to capitalization if your username or password is case-sensitive.
Never use another employee’s account to get around a login problem. Account sharing can undermine security and make it difficult to identify who performed a documented action.
Step 4: Complete the Available Sign-In Process
Follow the instructions shown on the official login page. Depending on your facility’s setup, you may encounter different authentication methods or access requirements.
If the system displays an unfamiliar security prompt, ask your administrator to verify the correct procedure.
Step 5: Confirm That You Have Access
After signing in, make sure you can access the expected application and assigned functions. If you can log in but cannot see a required task or resident record, your account permissions or facility configuration may need review.
Do not attempt to bypass access restrictions.
How to Fix Common PointClickCare POC Login Problems
A login problem doesn’t always mean that your password is wrong. Identifying the actual issue helps you choose the right next step.
| Problem | What to try |
|---|---|
| Incorrect username or password | Re-enter your credentials carefully and check capitalization. |
| Unknown organization code | Ask your facility’s administrator for the correct code. |
| Forgotten password | Contact the authorized person who manages account access at your organization. |
| Account access denied | Ask your administrator to check your account status and permissions. |
| Login page not loading | Check your connection and try the approved link again. |
| Repeated session or browser errors | Follow official troubleshooting guidance or contact support. |
| Login works, but a task is missing | Ask your supervisor or administrator to verify your assigned access and workflow. |
| Suspected system outage | Follow your facility’s downtime procedure and contact the appropriate support team. |
What If Your PointClickCare Password Doesn’t Work?
Start by checking that you’re using the correct login page and entering the credentials assigned to your account.
PointClickCare’s official support guidance notes that sign-in problems can involve incorrect credentials, expired or invalid access, browser or performance issues, and organization-specific access settings. The appropriate solution depends on the actual cause.
PointClickCare support also explains that password changes may need to be handled by the organization’s local security administrator. If you cannot sign in, contact that administrator rather than trying to create a replacement account.
What If You Cannot Access PointClickCare POC at Work?
If the login page opens but your assigned functions are unavailable, the issue may involve account permissions, facility configuration, or the particular workflow you are trying to access.
Tell your supervisor or system administrator what you were attempting to do and what message appeared. Avoid sending passwords or resident information through unsecured messages.
If the system is unavailable while you’re responsible for resident care, follow your facility’s approved downtime and documentation procedures. Do not delay urgent care while trying to fix a technical problem.
What Can You Do in PointClickCare POC?
The available functions depend on your facility’s setup and your account permissions. Common point-of-care documentation concepts include the following.
Activities of Daily Living (ADLs)
ADLs are everyday activities such as bathing, dressing, grooming, eating, toileting, and mobility. Depending on your assignment, you may be required to document the task completed and the level of assistance provided.
Choose the appropriate task and assistance option in the authorized workflow. Never mark a task complete if the care was not provided.
Vital Signs and Resident Observations
Some point-of-care workflows support the documentation of vital signs and other relevant resident information. Staff should record only the measurements and observations they are authorized to collect.
If you notice an unusual reading or a significant change in a resident’s condition, notify the nurse according to facility procedures. Recording a result in the software does not necessarily alert the right person quickly enough.
Care Plans and Assigned Tasks
Depending on your access, the wider PointClickCare environment may connect care plans, resident records, assigned tasks, and documentation.
Use your facility’s training to understand which instructions apply to your role. If a task appears inconsistent with the resident’s care plan or your authorization, clarify it with the appropriate staff member rather than making assumptions.
Documentation and Record Review
Point-of-care documentation helps authorized members of the care team maintain a record of care and relevant observations.
The information you enter should be accurate, objective, and consistent with the task performed. If you discover an error, follow the facility’s approved correction process.
How CNA Charting Works in PointClickCare POC
PointClickCare POC can support CNA charting workflows, but the precise screens and task options vary between facilities.
A typical documentation process follows these principles:
- Sign in using your own authorized credentials.
- Confirm that you have selected the correct resident.
- Review your assigned tasks and relevant instructions.
- Provide the assigned care.
- Document the actual task and assistance provided using the required fields.
- Enter measurements or relevant observations when required.
- Save or submit the entry according to the system’s workflow.
- Verify completion when the application provides a status or confirmation.
- Report significant changes or urgent concerns to the nurse through the required communication process.
Example of ADL Documentation
Illustrative example: A CNA assists a resident with dressing.
The appropriate charting entry should reflect the actual assistance provided and the correct task category or assistance level. If the system requires additional information, complete those fields accurately.
Avoid vague notes such as “resident okay” when a specific task and assistance level are required. Do not invent details to make an entry appear more complete.
What If a Charting Entry Does Not Save?
First, determine whether the entry was actually saved or submitted. Follow the application’s approved workflow and your facility’s instructions for failed entries.
If the problem continues, notify your supervisor or support contact. If you need to document care during an outage, use only the approved downtime process.
Do not repeatedly create duplicate entries without checking their status, and never fabricate a timestamp or record care you did not provide.
Can You Use PointClickCare POC on a Phone or Tablet?
PointClickCare’s official product information describes point-of-care workflows that support mobile devices, kiosks, and desktops. However, the device options and access methods available to you depend on your organization’s implementation.
If you need mobile access, ask your facility which devices and application versions are approved. Some organizations may restrict access to managed devices or configured networks.
For safe mobile use:
- Use your own authorized credentials.
- Protect the screen from unauthorized viewing.
- Do not save passwords on shared devices unless your organization’s approved configuration permits it.
- Follow the facility’s automatic-lock and sign-out requirements.
- Never photograph or share resident information without proper authorization.
- Report a lost or compromised device through the approved process.
If mobile access is unavailable, do not assume that your account is broken. Your facility may use a different approved workflow.
PointClickCare POC vs. the Main PointClickCare Login
The two pages serve related but different purposes.
| Feature | POC login | General customer login |
|---|---|---|
| Primary purpose | Access the POC application through its configured portal | Direct users to the relevant PointClickCare customer sign-in |
| Typical audience | Authorized users of the POC workflow | Users of supported PointClickCare products and services |
| Login details | The POC page may request an organization code, username, and password | The required process depends on the selected customer portal |
| When to use it | When your facility directs you to the POC login | When you need the appropriate general customer login route |
If you’re a CNA trying to access assigned care tasks, start with the link provided by your facility. If that link fails or you are unsure which product you need, use the official PointClickCare login page to identify the appropriate entry point.
LEARN MORE: POC CNA Charting
How to Contact PointClickCare Support
For account-specific problems, the most reliable next step is to use the official PointClickCare Customer Support page.
PointClickCare provides support resources and guidance for sign-in problems. Depending on the issue, you may need help from your facility’s local security administrator, IT team, or PointClickCare support.
Before contacting support, prepare a brief description of the issue:
- The type of login page you’re using.
- The general error message displayed.
- Whether the issue affects login, access permissions, or a specific task.
- The approximate time the issue occurred.
- The troubleshooting steps you’ve already tried.
Do not include your password or unnecessary resident information in a support request. Follow your employer’s rules for sharing account details and technical information.
For an urgent resident-care issue, contact the appropriate clinical staff immediately. Technical support should not replace the facility’s clinical escalation process.
Frequently Asked Questions About PointClickCare POC
1. What does POC mean in PointClickCare?
POC stands for Point of Care. In PointClickCare, it refers to functionality that supports care documentation and access to relevant information where care is delivered.
2. Where is the official PointClickCare POC login?
Use the official POC login portal. If your facility uses a different configured route, follow the instructions from your supervisor or system administrator.
3. Is PointClickCare POC the same as PointClickCare?
POC is a component of the broader PointClickCare healthcare software environment. PointClickCare also offers other clinical, operational, and administrative capabilities.
4. Why can’t I log in to PointClickCare POC?
Common causes include incorrect credentials, an unknown organization code, invalid access, browser issues, or facility-specific restrictions. Check your credentials and official login route, then contact your administrator if the problem continues.
5. Who can reset my PointClickCare password?
Your organization’s designated security administrator may need to manage password changes or account access. Follow the official support guidance and your facility’s process.
6. Can CNAs use PointClickCare POC?
Authorized CNAs may use POC for assigned documentation workflows when their facility has implemented the relevant functionality and granted appropriate access.
7. Can I use PointClickCare POC on a mobile device?
PointClickCare supports mobile point-of-care workflows, but available devices and access methods depend on your organization’s setup. Ask your facility which application and devices are approved.
8. What should I do if PointClickCare POC is down?
Follow your facility’s downtime procedure and notify the appropriate supervisor or support contact. Continue to prioritize resident safety and use only approved backup documentation methods.
9. Does PointClickCare POC automatically save every entry?
You should not assume that every entry is saved automatically. Follow the system’s workflow and verify the entry status when confirmation is available.
10. Is PointClickCare POC available at every nursing facility?
Availability depends on the organization’s software implementation and configuration. Ask the facility which PointClickCare products and workflows it uses.
Final Thoughts
PointClickCare POC helps authorized care staff document resident care and access relevant information at the point of service. For most users, the first step is finding the correct login page. The next is understanding their assigned workflow and knowing where to get help if access fails.
Use official login links, protect your credentials, document care accurately, and follow your facility’s policies. When a problem involves account permissions, contact the appropriate administrator; when it involves urgent resident care, follow the clinical reporting process without delay.
For login assistance and product-specific guidance, the official PointClickCare Customer Support page is the best starting point.
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