PointClickCare is a healthcare technology platform that helps skilled nursing facilities, senior living communities, and other healthcare organizations manage electronic health records (EHRs), clinical documentation, medication workflows, billing, and care coordination. It connects information and workflows across different care settings, helping authorized healthcare professionals access relevant patient or resident information.
If you are searching for PointClickCare because you need to log in, understand how the software works, or resolve an access problem, this guide explains the platform’s main features, users, login process, and support options.
Official PointClickCare Login
If you already have a PointClickCare account, start with the official login page.
Official website: https://pointclickcare.com/
Customer login: https://pointclickcare.com/login/
The official customer login page provides separate access options for Senior Care and Provider/Health Plan users. Choose the option appropriate for your organization and account.
You may also encounter dedicated login screens for particular workflows, such as Point of Care or electronic medication administration. Your employer or healthcare organization can tell you which portal to use.
For account problems, visit the official PointClickCare customer support page.
What Is PointClickCare Used For?
PointClickCare is designed to support healthcare organizations that provide long-term, post-acute, and senior care. Instead of relying entirely on disconnected paper records and manual processes, organizations can use its software to manage clinical information and coordinate related administrative work.
Its main uses include the following.
1. Electronic Health Records
PointClickCare’s EHR capabilities help healthcare professionals maintain and review patient or resident information. Depending on the product and organizational configuration, records may include diagnoses, clinical notes, vital signs, medication information, and care plans.
For example, a nurse in a skilled nursing facility may use the system to document a resident’s condition and review relevant clinical information during a shift.
2. Clinical Documentation
Accurate documentation helps care teams communicate changes in a resident’s condition and maintain records of the care provided.
PointClickCare supports clinical documentation workflows that can reduce dependence on paper records and make information easier for authorized staff to retrieve.
3. Medication Management
Medication workflows help healthcare organizations coordinate medication-related information and administration processes.
The platform includes electronic medication administration record (eMAR) capabilities. These tools support medication documentation and related workflows, although exact functions depend on the organization’s implementation.
4. Billing and Financial Management
Healthcare facilities must coordinate clinical services with billing and reimbursement processes.
PointClickCare offers financial and administrative capabilities that can help organizations manage billing information, reporting, and operational workflows.
5. Care Coordination
Residents may move between hospitals, rehabilitation facilities, skilled nursing facilities, and other care settings.
PointClickCare offers interoperability and care-coordination solutions designed to help authorized providers exchange relevant clinical information during these transitions.
The purpose is to improve information availability and reduce gaps caused by disconnected systems.
Main PointClickCare Features
PointClickCare is an ecosystem of healthcare solutions rather than a single tool with identical features for every user. Available capabilities depend on the products purchased and configured by the organization.
| Feature | What it helps with |
|---|---|
| Electronic health records | Maintaining and reviewing clinical information |
| Point of Care | Supporting frontline documentation workflows |
| eMAR | Recording and managing medication administration workflows |
| Care plans | Organizing resident-specific care information |
| Reporting and analytics | Reviewing clinical and operational information |
| Billing and financial tools | Supporting revenue and administrative processes |
| Interoperability | Exchanging information across connected healthcare systems |
| Secure communication | Coordinating information between authorized care partners |
Point of Care
Point of Care refers to workflows that allow frontline healthcare staff to document care and access relevant information as they perform their duties.
For example, staff may record observations or activities associated with resident care, depending on their role and the system’s configuration.
The Point of Care login is separate from some other PointClickCare login experiences. Employees should use the access route provided by their facility.
Electronic Medication Administration Record (eMAR)
An electronic medication administration record, commonly called eMAR, supports the electronic documentation of medication administration.
It helps authorized staff work with medication-related records instead of relying exclusively on paper administration charts.
An eMAR is not the same as the entire EHR. It represents a specific medication-related workflow within the broader clinical and operational environment.
Reporting and Analytics
Reporting tools help administrators and authorized clinical leaders review relevant information about operations, care delivery, and organizational performance.
Depending on the solution, dashboards may help teams examine trends, monitor workflows, and identify areas requiring attention.
Reports should be interpreted within the context of the organization’s data quality, policies, and clinical responsibilities.
Who Uses PointClickCare?
PointClickCare serves multiple types of healthcare organizations and professionals.
Nurses and Clinical Staff
Nurses and other authorized care staff may use the platform to review records, document observations, update care information, and support medication-related workflows.
The available screens and permissions depend on the person’s role and facility configuration.
Skilled Nursing Facilities
Skilled nursing facilities provide nursing care and rehabilitation services to residents who need ongoing professional support.
PointClickCare offers EHR and related solutions designed to support these facilities’ clinical, financial, and operational needs.
Senior Living Communities
Senior living organizations may use PointClickCare solutions to coordinate resident information, wellness activities, care services, and administrative processes.
The needs of an assisted living community can differ from those of a skilled nursing facility, so the applicable product and configuration matter.
Healthcare Administrators
Administrators may use the platform for operational reporting, financial workflows, compliance-related documentation, and coordination between departments.
Healthcare IT Teams
IT and security teams may manage user provisioning, access permissions, authentication settings, and approved integrations.
These responsibilities are particularly important because healthcare systems handle sensitive personal and medical information.
Residents and Family Members
Some PointClickCare solutions, including Connected Care Center for eligible senior living communities, support authorized residents and family members in accessing selected health information.
This access is not the same as an employee account. Availability and visibility depend on the participating community, activation process, permissions, and resident consent.
How to Log In to PointClickCare
Follow these general steps to access your account.
- Open the official PointClickCare customer login page.
- Select the login option that matches your organization and account type.
- Open the appropriate login portal if your employer has provided a specific address.
- Enter your assigned username and password.
- Complete any additional authentication steps required by your organization.
- Follow the instructions displayed by the portal.
Important: PointClickCare access is generally associated with an authorized organization or account. Creating a personal account on the public website does not automatically provide access to a facility’s EHR.
If you are a new employee, ask your supervisor, facility administrator, or IT department for your login instructions.
PointClickCare Login Problems and Solutions
Login issues can occur because of incorrect credentials, expired access, browser problems, security settings, or attempts to use the wrong portal.
Incorrect Username or Password
Check that you have entered your assigned credentials correctly. Some PointClickCare login workflows use case-sensitive credentials.
If you are unsure which username to use, contact your organization’s administrator rather than repeatedly guessing.
Forgotten Password
PointClickCare’s official support guidance states that password resets for facility accounts must be handled by the appropriate local security administrator.
Contact your facility’s IT department, local security administrator, or designated help desk to request assistance.
Do not share your password with another employee or an unofficial support service.
Organization Code or Login Portal Problems
Some PointClickCare workflows use an organization code or a facility-specific login configuration.
If you do not know the correct organization code or login address, request it from your employer. Do not assume that a login link used by another facility will work for your account.
Login Not Valid From Your Current Location
A login may be restricted by an organization’s configured network or IP-address security settings.
If you receive a message indicating that your current location is not permitted, contact your organization’s IT team. They can check whether the issue relates to network restrictions or your account configuration.
Do not try to bypass workplace security controls.
Browser or Session Problems
If your credentials appear correct but access still fails, you can try these basic checks:
- Confirm that you are using the correct official login page.
- Check your internet connection.
- Close duplicate sessions and sign in again.
- Update your browser if necessary.
- Clear browser cache and cookies if your organization’s IT policy permits it.
- Contact the facility help desk if the problem continues.
PointClickCare’s official support page provides additional information about common access problems.
Is PointClickCare Secure?
PointClickCare handles sensitive healthcare information, so security and privacy are central considerations.
Its security and compliance resources describe controls and certifications relevant to its healthcare software environment. Organizations must also configure and use the platform appropriately to protect information.
Important considerations include:
- Access control: Users should have access appropriate to their responsibilities.
- Authentication: Organizations may require additional verification, including multifactor authentication in supported workflows.
- Privacy: Staff should access and disclose patient or resident information only as authorized.
- Auditability: Appropriate records of system access and activity can support security oversight.
- Interoperability governance: Connected systems and third-party applications must use approved access methods.
PointClickCare publishes information about its certifications and security practices on its certifications page and Trust Center.
Healthcare organizations should review the specific product’s documentation, contractual requirements, and applicable regulatory obligations rather than assume that every feature has identical security capabilities.
PointClickCare vs. Other EHR Systems
PointClickCare is especially associated with long-term care, skilled nursing, and senior living. Other EHR systems may focus more heavily on hospitals, ambulatory practices, or other healthcare settings.
For example, Epic is widely associated with large health systems and hospital-based care, while PointClickCare offers solutions specifically designed for skilled nursing and other post-acute care settings.
Neither platform should be judged by its name alone. The best choice depends on the organization’s care setting, existing systems, workflows, integration needs, reporting requirements, and budget.
When evaluating healthcare software, compare:
- Clinical documentation requirements
- Medication management workflows
- Billing and reimbursement processes
- Integration with hospitals, pharmacies, and other care partners
- Data access and interoperability
- User permissions and security controls
- Training, implementation, and customer support
A facility should evaluate the complete workflow rather than choosing a system based only on a list of advertised features.
Frequently Asked Questions
What is PointClickCare used for?
PointClickCare is used by healthcare organizations to manage electronic health records, clinical documentation, medication workflows, billing, reporting, and care coordination. Its available functions depend on the products and configuration used by the organization.
Is PointClickCare an EHR system?
Yes. PointClickCare offers electronic health record solutions for settings including skilled nursing and senior living, along with related clinical, financial, and operational tools.
How do I access the PointClickCare login page?
Visit https://pointclickcare.com/login/ and select the login option appropriate for your account. If your organization has provided a specific portal address, follow its instructions.
How do I reset my PointClickCare password?
For facility accounts, contact your local security administrator, facility IT department, or help desk. The correct process depends on your account and organization.
What is PointClickCare Point of Care?
Point of Care supports frontline workflows for accessing information and documenting care. Access methods and available functions depend on the facility’s configuration and the user’s role.
What does eMAR mean in PointClickCare?
eMAR stands for electronic medication administration record. It supports the electronic documentation of medication administration and related workflows.
Can I use PointClickCare from home?
Remote access depends on your organization’s policies, account permissions, security configuration, and the portal you use. Ask your facility’s IT team whether remote access is authorized for your role.
Can family members log in to PointClickCare?
Some solutions provide authorized residents and family members with access to selected health information. Availability depends on the community, the product in use, account activation, and consent settings.
Is PointClickCare free?
PointClickCare is primarily a healthcare software platform offered to organizations through commercial arrangements. Individual employees generally receive access through their employer or facility rather than purchasing a personal EHR subscription.
Who should I contact if PointClickCare is not working?
For facility login problems, contact your organization’s IT department or local security administrator. For product and account support, use the official PointClickCare customer support page.
Conclusion
PointClickCare is a healthcare technology platform that supports electronic health records, clinical documentation, medication workflows, billing, reporting, and coordination across care settings.
For employees, the most important first step is choosing the correct login portal and obtaining credentials from the appropriate organization administrator. The For administrators and healthcare decision-makers, understanding the platform’s available features, integrations, and security requirements helps determine whether it meets their organization’s needs.
For accurate login instructions and current product information, use PointClickCare’s official website and support resources rather than relying on unofficial login pages.
